Everything you need to know about integrating and working with The Indexing Company.

Contact & Support

Rain or shine, bull or bear, we’re here.

Reliability

SLAs

We pass along the uptime guarantees of our RPC providers. This varies by chain, but is generally 99.9% or better. For our internal infrastructure, we maintain a 99.95% uptime.

General statuses can be checked here: https://admin.indexing.co/status

We also offer a status endpoint that’s automatically filtered by networks that you’re subscribed to. Reach out to get an API key if you’d like to integrate this into your monitoring stack as well.

RPCs and Data Access

To have the most robust data availability possible, we work with nearly all of the major RPC providers in the space. And where feasible, we load balance + have fallbacks across several of them for any given network; in some cases even running nodes ourselves.

Chain Reorgs

Because it’s often touted by other providers as something “unique” - yes, we also handle chain reorgs so you don’t have to. It’s merely table stakes for us.

Not all networks have reorgs, but for the majority that do, here’s how we (and everyone else [should]) do it:

  1. For each new block on each network, we track the “unique hash” for the given block and it’s parent’s hash
  2. If the parent hash doesn’t match the block hash for the previous block, then we’ve detected a reorg